Why Do You Need Technical Support?
We all know what it’s like working with IT products, some days everything is fine and the next, something strange happens and you don’t even know what the problem is! There are many benefits to being a member and you’ll always have that piece of mind knowing that if there is a problem, no matter how big or small, our professional IT staff are only a quick phone call away. Our staff will resolve any issues you have as fast as possible to let you get on with business.
We at SoftTouch Solutions are constantly improving our products based on feedback from you, our customers. More innovative versions get released all the time and it’s important to keep up-to-date with these changes before you are left behind.
We invite you to utilize one of the SoftTouch Solutions technical support programs, otherwise known as, your annual Subscription/ Membership. Your first year membership is included as part of your purchase of FrameReady, FrameReady Multi Site, FrameReady Lite and ChopReady.
Here is a list of benefits of being a member :
- You are entitled to phone, fax or e-mail the Help desk as many times as you like for assistance between 9am – 6pm Eastern Monday to Friday.
- You will receive high speed vendor pricing updates to your FrameReady program ( broadband internet access required).
- You will receive notification of any major upgrades, keeping the software up-to-date and competitive. If you are on the Maintenance Plan, you will receive these upgrades automatically.
- You may also receive several minor software revisions throughout the year, if they are released.
- You will gain free access to the members only section of the FrameReady website where there are additional technical support items, FAQ’s, flash tutorials.
If there are components to the software you don’t know how to use or if you are a new user, then our online Knowledgebase can help you greatly. We want you to be able to utilize FrameReady to its fullest capacity, this way your business will benefit greatly and our product will be able to work better for you.
$250 US/CDN (plus applicable taxes) Annually
Optional Software Upgrade Maintenance Plan
A software Maintenance Plan may be purchased. This will keep you up-to-date with any FileMaker and program version upgrades for one year from date of the plan's purchase.
$88 US/CDN (plus applicable taxes) Annually / Per Computer