Troubleshooting

Recovering a Damaged Data File

Note: Data files can be recovered in Windows and Mac OS X.

• Power failures, hardware problems or other factors can damage a FrameReady file. If a file is damaged, FrameReady identifies the file(s) that need to be recovered when you open the program.

• Since FrameReady 5.6+ , there are two types of files in your FrameReady program, and two ways to recover the files.

1. If the file is a Data file (Data01, Data02, Data03, Data04 or Data05) then use this Recover Method below.

2. If it is any other file that is damaged (Main Menu, Invoice, Work Order, etc), then use the Repair Method (Windows only).

Warning: The Repair Method replaces the damaged file with a clean copy from the original FrameReady installer. If you have made any customizations to that file, they will be lost using the Repair Method. If this is the case, use this Recover Method or recover from a backup copy of FrameReady.

See also: Restoring from a backup

How to Recover a Damaged Data File in Windows

If you have multiple computers, then do this on the Host computer.

1. Close FrameReady and FileMaker Pro.
   
   If you have multiple computers, then close Frameready and exit Filemaker on all Guest computers.
   
   If you receive error messages and open file boxes, click Cancel until the program closes.

2. Open File Explorer using the Windows + E keys or using the shortcut in the taskbar.

3. Navigate to your FrameReady folder.
   
   By default, FrameReady is located on Local Disk (C:) in the SoftTouch Solutions folder.

4. Select the damaged data file and rename it:
   
   Right-click the file and choose Rename.
   Add the word “old” to the existing file name, e.g.  Data01  becomes  Data01old  and press Enter.
   
   If the files have a .fmp12 extension showing then make sure old is added before the .fmp12 -- i.e. Data01old.fmp12.

5. Close File Explorer.

6. Open FileMaker Pro, not FrameReady, from the desktop shortcut.
   
   If you have multiple computers, then do this on the Host computer.
   
   If you do not have a shortcut, you can find the program in C:\Program Files\FileMaker\FileMaker Pro ##\FileMaker Pro.exe.
   
   If FileMaker Pro opens to the quick start screen, click Close.

7. Go to Menu bar > File > Recover.
   
   The Select Damaged File dialog appears.

8. Navigate to your FrameReady folder.
   
   Default location is C:\SoftTouch Solutions\FrameReady ##

9. Select the damaged file , e.g.  Data01old  and click the Select button.
   
   In the File Name field, notice that FileMaker has added the term Recovered to the file name.

10. Click in that File Name field and backspace out the word Recovered and old so that the file is saved with it’s original name, e.g.  Data01old Recovered  becomes  Data01  and press Enter
    
    If the files have a .fmp12 extension showing make sure you keep the .fmp12 - e.g. Data01.fmp12.

11. Click Save.
    
    Wait for any progress bars to finish, a message appears when recovery is complete.

12. Click OK.
    
    Repeat steps 4-12 for any other damaged files.

13. Close FileMaker Pro and re-open FrameReady.

14. Backup your files!

How to Recover a Damaged Data File in Mac OSX

1. Close FrameReady and FileMaker Pro.
   
   If you receive error messages and open file boxes, click Cancel until the program closes.

2. Open Finder using the dock icon.

3. Navigate to your FrameReady folder.
   
   By default, FrameReady is located on the Macintosh HD in the Applications folder.

4. Select the damaged data file and press Return.
   
   Add the word “old” to the existing file name, e.g.  Data01  becomes  Data01old  and press Return.
   
   If the files have a .fmp12 extension showing then make sure old is added before the .fmp12 -- i.e. Data01old.fmp12.

5. Close Finder.

6. Open FileMaker Pro, not FrameReady, from the desktop shortcut or alias.
   
   If you do not have an alias, you can find the application in Macintosh HD\Applications\FileMaker Pro ##\FileMaker Pro.app.

7. If FileMaker Pro open to a quick start screen, click cancel.

8. Go to the File menu and select recover.
   
   A file dialog appears.

9. Navigate to your FrameReady folder.
   
   Default location is Macintosh HD\Applications\FrameReady ##

10. Double-click the damaged file.
    
    FileMaker adds the term Recovered to the file name in the Save As field.

11. Click in the Save As field and backspace the word Recovered out so that the file is saved with it’s original name, e.g.  Data01 Recovered.fmp12  becomes  Data01.fmp12  .

12. Click in the Where drop-down list and select Desktop.

13. Click Save.
    
    Wait for any progress bars to finish, a message appears when recovery is complete.

14. Click OK.
    
    Repeat steps 4-12 for any other damaged files.

15. Quit FileMaker Pro.

16. Open the Macintosh HD and drag all recovered files from the Desktop into your current FrameReady folder.
    
    A prompt that the files already exist appears.

17. Click Replace.

18. Re-open FrameReady.